Return Policy

The product order can be canceled within 14 working days without giving any reason.

The deadline for canceling an order takes effect from the day you receive the goods or when a third party other than the carrier designated by you takes delivery of the delivered goods. To cancel an order, you must inform us of your decision by email. by e-mail duona@rugsta.lt or via official Rūgsta.lt social network profiles.

You will be refunded in full within 30 working days of receiving the returned goods. Refunds are made using the same payment methods you used to place your order. There are no additional charges for returns, except for shipping costs.

Return conditions:

To return an item, please ensure that:

Goods purchased within the last 14 days;
The goods are in original and neat packaging;
The goods are undamaged and have retained their commercial appearance.

Items that cannot be returned:

Customized or manufactured based on your specification;
Goods which, by their nature, are not suitable for return, such as perishable or expired products;
Goods that are not suitable for return due to health protection or hygiene reasons and have been unpacked after delivery;
Goods which, after delivery, by their nature are inseparably mixed with other goods.

We reserve the right not to accept a returned item if the returned item does not meet the above return conditions.

Returning the goods

The buyer who wants to return the product assumes all the risks related to the return of the product and pays the return costs. The goods are returned to the address: Saulėtekio g. 5, Noreikiškiu village, Kaunas district. Lithuania.

Acid is not responsible for damaged or lost goods. We recommend insuring the shipment and tracking the shipment. Refunds will not be processed until we receive the returned item or proof of delivery.

If you have any additional questions about our Returns Policy, please contact us by email. by mail duona@rugsta.lt or via the official Rūgsta.lt social profiles.